News & views
20Mar '16
Legal regulators urged to undertake mystery shopping
After the recent recommendation by the Legal Services Consumer Panel that all of the legal regulators should undertake mystery shopping, Sue Bramall looks at the importance of mystery shopping and how it will benefit legal regulators.
- Marketing strategy
17Mar '16
Demonstrating how to improve access for clients with Skype appointments (first published on Law Society Gazette)
The benefits of Skype for both lawyers and their clients, as well as the practical considerations of using new forms of communication.
- Marketing strategy
- Legal market research
11Mar '16
8 reasons why a law firm should outsource its marketing
A review of why several law firms came to us has revealed eight reasons why law firms might decide to outsource their marketing.
- Marketing strategy
- Law firm marketing