News & views
27May '16
Failure to focus on customer service could spell trouble for law firms
A recent study by Peppermint Technology has found that the gap between successful and failing law firms is growing, and has the potential to widen due to the current pressure on firms to reduce price and increase value.
- Legal market research
25May '16
Stock photography – how can I use it?
If you are thinking of using stock content for your law firm’s website or marketing materials, you need to make sure you are aware of the terms and conditions. Here are the key do's and don'ts
- Photography
16May '16
Book Review: Knowledge Management for Lawyers by Patrick DiDomenico
"As my main interest is in the marketing of legal services, I was disappointed that the overlap between knowledge management, marketing, business development and client relations was not explored in more detail."
- Book review
- Knowledge management
16May '16
Deloitte predicts massive increase in telephone monitoring
Monitoring telephone conversations is an important part of mystery shopping for legal services.
- Legal market research