News & views
30Oct '23
Could your firm be liable for a complaint from an individuals who is not a client?
Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm’s client.
- Law firm marketing
- Marketing strategy
30Oct '23
The Legal Services Board publishes new report on complaint handling with consumers
The Legal Services Board have published new research on the challenges faced by consumers when complaining about legal services
23Oct '23
Food for Thought at The Law Society Future of Work Conference 2023
Sue Bramall joined Emma Egerton-Jones to host a session on “Your firm, Your Brand” at the Law Society Future of Work Conference 2023, Thursday 19 October 2023, in London.
- Law firm marketing
- Lawyer marketing
04Oct '23
Measure for measure (First published in Managing for Success - updated 2023)
Knowing which marketing activities work best is key to efficient business development activity for law firms.
- Marketing strategy
- Marketing plans